Terms and Conditions
Sandrigham Trading Limited T/A Cheshire Luxe Home Consumer Terms & Conditions (Version 17 March 2022)1. About Us
1.1 We are Sandringham Trading Limited T/A Cheshire Luxe Home, a company registered in England and Wales under company number 13523771 with our registered office at Cheshire Luxe Home, James Freel Close, Barrow in Furness, Cumbria, LA14 2NW (We or Us). The Sandringham Trading VAT number is 393 3707 74. We operate the website www.Cheshire Luxe Home.com (the Site).
1.2 If you wish to contact us for any reason, including because you have complaints, you can contact us by emailing our Customer Services Team at cs@Cheshire Luxe Home.com
2.1 Please read the following terms and conditions (the Conditions) carefully as use of and/or buying from the Site means that you will be bound by them on purchasing any of the products (the Products) listed on our Site.
2.2 These Conditions apply to any contract between us for the sale of Products to you (a Contract). Please read these Conditions carefully and make sure you understand them before ordering any Products from our Site. Please note that before placing an order on the Site (an Order), you will be asked to agree to these Conditions. If you refuse to accept these Conditions, you will not be able to order any Products from our Site.
2.3 We reserve the right to remove, modify or change, without notice, any information on this Site from time to time. We may change these Conditions at any time by posting notice of the changes on the Site. If you use the Site after we have posted the changes, you will be bound by the new terms. You should therefore ensure that you read the Conditions each time you use the Site.
2.4 If we have to revise these Conditions as they apply to your Order, we will contact you to give you reasonable advance notice of the changes and let you know how to cancel the Contract if you are not happy with the changes. You may cancel either in respect of all the affected Products or just the Products you have yet to receive. If you opt to cancel the Contract, you will have to return (at our cost) any relevant Products you have already received and we will arrange a full refund of the price you have paid, including any delivery charges.
3.Use of the Site
3.1 The content of this Site is owned by or licensed to us. You may not copy, reproduce, modify, distribute,
republish, re-sell display, post or transmit any part of this Site without our permission. You may view or
print individual pages only for your own personal use. We may suspend, alter, restrict or terminate at any time
access to or use of this Site.
3.3 These Terms are governed by English law. This means your use of the Sites and any contract for the
purchase of Items through the Sites; and any dispute or claim arising out of or in connection with the same will
be governed by English law. You and we both agree to that the courts of England and Wales will have. non-exclusive jurisdiction to settle any disputes arising out if these Terms or your use of the Sites.
4. Sale of Products
4.1 The images of the Products on our Site are for illustrative purposes only. We have made every effort
to display the colours accurately but we cannot guarantee that your computer’s display of the colours accurately reflects the colour of the Products.
5. Placing an Order
5.1 By placing an Order, you are offering to purchase Products on the following Conditions. All Orders are subject to availability and confirmation of the Order price by us. If we are unable to supply you with Products, we will inform you of this by e-mail and we will not process your Order. If you have already paid for the Products, we will refund you the full amount including any delivery costs charged as soon as possible.
5.2 Our shopping pages will guide you through the steps you need to take to place an Order with us.
Our Order process allows you to check and amend any errors before submitting your Order to us. Please take the time to read and check your Order at any stage of the Order process.
5.3 The prices of the Products are inclusive of VAT and will be as quoted on our Site at the time you submit your Order. The prices of the Products may change from time to time but will not affect any Order you have already placed.
5.4 After you place an Order, you will receive an email from us acknowledging that we have received
your Order. However, please note that this does not mean your Order has been accepted.
5.5 We will confirm our acceptance to you by sending you an email that confirms that the Products have
been dispatched (a Dispatch Confirmation). The Contract between us will only be formed when we send you the Dispatch Confirmation.
6.1 Dispatch times may vary according to availability and any guarantees warranties or representations
made as to delivery times are limited to mainland UK and are on the basis that we are not responsible for any
delay in delivery occurring due to postal delays or events outside of our control.
6.2 We will contact you with an estimate delivery date, which will be within 3-5 days after the date of
the Dispatch Confirmation.
6.3 Delivery of an Order will be completed when we deliver the Products to the address you gave us
and the Products will be your responsibility from that time.
6.4 You own the Products once we have received payment in full, including all applicable delivery
6.5 If we miss the (7-10) day delivery deadline for any Products, you may cancel your Order straight
6.5.1 we have refused to deliver the Products;
6.5.2 delivery within the delivery deadline was essential (taking into account all the relevant circumstances);
6.5.3 you told us before we accepted your Order that delivery within the delivery deadline was essential.
6.6 If you do not wish to cancel your Order straight away or do not have the right to do so, you can give
us a new reasonable deadline for delivery. You may cancel your Order if we do not meet the new deadline.
6.7 If you choose to cancel your Order for late delivery, you can do so for some of the Products or all of
them unless splitting them up will significantly reduce their value. If the Products have been delivered to you,
you will have to return them to us or allow us to collect them and we will pay the costs of this. After you cancel
your Order, we will refund any sums you have paid to us for the cancelled Products and their delivery.
6.8 You must comply with all applicable laws and regulations of the country for which the Products are
destined. We will not be liable or responsible if you break any such law.
7 You can only pay for Products using a debit card, credit card, PayPal or gift vouchers. We accept the
following: Mastercard and Visa credit cards, Visa, Maestro, Delta, Solo or Electron debit cards, American
Express charge cards and you can also use PayPal.
7.1 For orders that are placed through the website customers are still contracting with Sandringham Trading Ltd T/A Cheshire Luxe Home and in the event of a dispute or a refund Sandringham Trading Ltd, would be responsible.
7.2 Delivery costs will be charged in addition to the price payable for Products. Delivery costs are clearly
displayed where applicable and will be advised to you during the check-out process before you confirm your Order.
7.4 Consumers have a legal right to cancel a Contract during the period set out below. This means that during the relevant period, if you change your mind or decide for any other reason that you do not want to receive or keep the Products, you can notify us of your decision to cancel the Contract and receive a refund.The company shall not be obliged to accept any cancellation of an order by the buyer except as its own absolute discretion and then only in writing. A minimum of 20% handling charge will be imposed on all returns or cancellations. Advice about your legal right to cancel the Contract is available from your local Citizens' Advice. Bureau or Trading Standards office.
7.5 Unless the Product is faulty, this cancellation right does not apply.
7.5 To cancel a Contract, you just need to let us know that you have decided to cancel. You can email us at CS@Cheshire Luxe Home.com or Contact us. If you are emailing us or writing to us, please include details of your Order to help us to identify it.
7.6. Limitation of Liability
7.8 If we fail to comply with these Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Conditions or our negligence, we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if it is an obvious consequence of our breach or if it was contemplated by you and us at the time we entered into the Contract.
7.9 We only supply the Products for domestic and private use. You agree not to use the Products for any
commercial, business, resale or rehire purposes and we have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.
8 We do not in any way exclude or limit our liability for:
8.1 death or personal injury caused by our negligence;
8.2 fraud or fraudulent misrepresentation;
8.3 any breach of the terms implied by section 12 of the Sale of Goods Act 1979 (title and quiet possession);
8.4 any breach of terms implied by section 13 to 15 of the Sale of Goods Act 1979 (description, satisfactory quality, fitness for purpose and samples); and
8.5 defective products under Consumer Protection Act 1987.
8.6 Use of Cheshire Luxe Home Mark, Images and Site
8.7 The Cheshire Luxe Home name and trade mark remain the property of Cheshire Luxe Home Limited at all times.You may only use them to directly advertise or otherwise market genuine Cheshire Luxe Home products. Any use of the Cheshire Luxe Home name and trade marks in a manner that suggests a connection between you and us other than as customer and supplier is expressly forbidden. You may not register a domain name consisting of or incorporating the words “”. You may not set up an on-line or a physical shop called “Cheshire Luxe Home”. The use of photographs and other copyright material requires our permission.
8.8 You may link to our Site, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists. You must not establish a link from any website that is not owned by you. This Site must not be framed on any other site, nor may you create a link to any part of this Site other than the home page. We reserve the right to withdraw linking permission without notice.
8.9 This Site may contain links to other sites, which are not under the control of and are not maintained by
These links are provided for your convenience only and we are not responsible for the content or availability of those sites.
9.0 Events Outside Our Control
9.1 We will not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under a Contract that is caused by an Event Outside Our Control. An Event Outside Our Control means any act or event beyond our reasonable control, including without limitation strikes, lock-outs or other industrial action by third parties, civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war, fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster, or failure of public or private telecommunications networks or impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.
9.2 If an Event Outside Our Control takes place that affects the performance of our obligations under a Contract:
9.3 we will contact you as soon as reasonably possible to notify you; and our obligations under a Contract will be suspended and the time for performance of our obligations will be extended for the duration of the Event Outside Our Control. Where the Event Outside Our Control affects our delivery of Products to you, we will arrange a new delivery date with you after the Event Outside Our Control is over.
9.4 You may cancel a Contract affected by an Event Outside Our Control which has continued for more than 14 days. To cancel a Contract please contact us. If you opt to cancel, you will have to return (at our cost) any relevant Products that you have already received and we will refund the price you have paid, including any delivery charges.
10.1 Emails to you will be sent to the address you specify to us. You must provide us with a valid email address, and it is your responsibility to inform us of any changes to that address. By placing an Order with us, you are agreeing to receive email communications from us.
10.2 We may transfer our rights and obligations under a Contract to another organisation, but this will not affect your rights or our obligations under these Conditions. We will always notify you by posting on this webpage of the Site if this happens.
10.3 You may only transfer your rights or your obligations under these Conditions to another person if we agree in writing. Consumers who have purchased Products as a gift may transfer the benefit of our warranty to the recipient of the gift without needing to ask our consent.
10.4 A person who is not a party to the Contract shall not have any rights under or in connection with it pursuant to the Contracts (Rights of Third Parties) Act 1999.
10.6 If any provision of the Contract (or part of any provision) is found by any court or other authority of competent jurisdiction to be invalid, illegal or unenforceable, that provision or part-provision shall, to the extent required, be deemed not to form part of the Contract, and the validity and enforceability of the other provisions of the Contract shall not be affected.
10.7 These Conditions shall be construed in accordance with English law and the courts of England. This means a Contract for the purchase of Products through the Site and any dispute or claim arising out of or in connection with it will be governed by English law. You and we both agree that the courts of England and Wales will have exclusive jurisdiction. If you are a resident of Northern Ireland, you may bring proceedings in Northern Ireland and if you are a resident of Scotland, you may bring proceedings in Scotland.
11 Discount Codes
11.1 Account discount codes - Discount codes may from time to time be offered to our account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.
11.2 Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made though this Site.
11.3 The conditions of use relating to any discount code will be specified at the time of issue.
11.4 Unless stated, promotion codes aren’t valid on sale items.
12 Gift Vouchers
12.1 Gift vouchers are only valid for a limited time and the voucher must be used by the date shown on the voucher – check your voucher to find out when to use it by.
12.2 Unless otherwise stated, gift vouchers will expire automatically, 6 months after purchase.
12.3 We do not accept any responsibility for stolen or deleted gift vouchers.
12.4 We’ll despatch your gift voucher either as soon as payment has been cleared or on your specified delivery date (if this is later). We shall not be responsible for any delays, no matter how they are caused.
12.5 Please double check the delivery email address you enter – it is your responsibility to do so and we’re afraid we can’t be held responsible if a gift voucher is used by someone other than the intended recipient if the email address that you have entered is incorrect. In addition, we can’t take responsibility for any gift vouchers that are lost or used by someone other than the intended recipient after delivery. Make sure the intended recipient has received their gift voucher, as it is their responsibility to keep the voucher details safe.
12.6 From time to time, gift vouchers may get caught in pesky spam filters, and it’s up to the recipient to check these filters. We can’t take responsibility if a gift voucher cannot be delivered to the recipient’s email address because of spam filters, firewalls, the capacity of the recipient’s mailbox or any other factors outside of our control.
13 The Gift Card - We currently don't offer any gift cards
14.1 T&Cs WhatsApp competition.
14.2 Competition valid for UK residents only. One entry per person. Conditions – need to sign up to Cheshire Luxe Home emails, Follow our @Cheshire Luxe HomeInstagram page. Must inbox us on Instagram with why they are unique.
14.3. Business Customers (Wholesale Customers)
14.4 For Business Customers please access the Terms and Conditions on the business website.
15.1 In cooperation with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you the following payment options. Payment is to be made to Klarna: Pay Later.
15.2 Further information and Klarna’s user terms you can find here. General information on Klarna can be found here. Your personal data is handled in accordance with applicable data protection law and in accordance with the information in Klarna's privacy statement.
15.3 Should any returns be made on the “3 for 2” promotion, the free item must be returned or the value of the item will be deducted from your refund.
16 Removal of window and doors
16.1 It is the customer’s responsibility to ensure that all goods will fit into the appropriate room/home. In circumstances where the windows and doors must be removed and refitted for delivery access the full cost must be borne by the customer. The company will not be held responsible for any damage caused by the removal of any window and doors unless caused by the company’s sole negligence.
17 Weight restrictions
17.1 All standard suites in our stores have a weight limit of up to 18 Stone.