FAQ's

Please accept our apologies for the inconvenience. Our shipping department apologizes for the delay in your order due to some unforeseen circumstances. We understand that this is not ideal. The excitement you express about your order is evident - and we're looking forward to seeing how much you love it as well. In order to ensure you receive your item[s] as soon as possible, we're working non-stop. Our makers and artisans have seen a significant rise in demand for homeware and furniture. Due to port delays, our deliveries are taking longer than usual. We provide delivery information under the 'My Account' section of our website. Also, you'll always be able to see when we expect to dispatch your order, so this may change throughout the delivery process. If you did not create an account and password, simply enter the email address used when placing your order and use the 'forgotten password?' option to see this information. Forever Unique Home is always striving to improve, so every shopping experience is even better. We know exactly how much you want to enjoy your new item[s].

In My Account and 'MY ORDERS', you can update your delivery address prior to dispatch. You can contact us if your item has been dispatched and we'll be happy to assist you.

The situation rarely occurs; however, if one arises, please send us an email and we can resolve the issue.

Your delivery details will be emailed to you once your order has been dispatched. In addition, the courier will contact you to let you know when and what time it will arrive.

From dispatch to delivery, it’ll typically take 7 - 10 working day, and up to 14 working days for larger items.

You can update your delivery details prior to dispatch in your online account. If you have selected Klarna as a payment method we would be unable to change the delivery details, you would need to contact the courier once they've received the order. In case your items have already been dispatched, you will only need to contact the couriers with the new information. Upon receiving your email, you should have been provided with information about how to contact your designated courier. You will be charged a £99 redelivery fee if you change your delivery date within 2 working days of your order, even if a promotion code was used. You can contact our team for help if you have any questions.

Please accept our apologies for receiving the wrong product. In order to rectify this, please contact us with details of your order and what you have received.

Our products are manufactured by various sources in various locations, so we travel around the world to find the best furniture makers.

Currently, we don't sell bulbs, but we indicate on the product pages which bulbs are needed. Bulbs are available at most hardware stores.

Because we manufacture our products in batches, it is not possible for us to speed up orders. There are times when we have extra stock. We will contact you to confirm the exact delivery date after these pieces are posted within a few days.

This service isn't offered by our company, so if you would like your furniture delivered, please make sure the area where it should be placed is clear before the carriers arrive.

The dimensions of the item can be found towards the bottom of the product page. The measurements we provide will help you determine if your new product will fit into your desired room through your front door.

Upon receiving your order, we will inspect it within 72 hours and ensure it's in perfect condition. Our team will process your refund as soon as this is completed and email you to confirm. Depending on who you bank with, the refund may take 10-14 working days to clear in your account. Find out more about returns and refunds by visiting our returns and refunds page.

A minimum of 20% handling charge will be imposed on all returns or cancellations. This will be deucted from your order. If you wish to return your order to us yourself or with your own courier, there will be no charge. You can check the route or get a courier quote by using our postcode LA14 2N. Once your return form is submitted and our team has accepted it, we will provide you with our full address. In order to ensure that we are able to help you, please complete our returns form. We can't accept any returns without arranging this in advance with our team. We ask that you please return your order in its original packaging if it is unused.

You will receive the refund via a return transaction through the same credit card you used to place the order. In the event that the refund is declined, we will contact you after 14 days to obtain further bank account information from you. Due to legal requirements, refunds must be applied to the original payment card, so this is not something that we can do. In the event the refund is declined, we will contact you and request alternative card details.

When your product does not arrive in perfect condition, please send an image of the faulty item and a member of our dedicated customer service team will advise you on the best solution, such as a refund, replacement or repair.

We're sorry you want to return your order. Any returns outside of the 14 day return period are not accepted.

Your code must be entered exactly as it appears at the checkout. You may need to spend a minimum amount (which does not include delivery costs) to redeem your code.

For security reasons, we save your card only for orders that are being shipped to an address you've previously used. To re-enter your card details (and to check the 'Save My Card Securely For Future Purchases' checkbox), you will have to move house or place a delivery order for a friend or relative. You will be able to use the card next time you order for delivery to that address.

You can delete any card you don't want stored by going to My Account > My Payment Methods.

Payment by cheque or purchase order is not accepted. Payment methods we accept include Credit and Debit Cards, PayPal, and Klarna.

Pay in 3 is subject to your financial situation, and you must be at least 18 years old to use it. Your credit rating will not be affected if you choose Pay in 3.

The GDPR and how it affects you can be found in our comprehensive privacy policy.

Keeping your data secure is our top priority. For the best customer experience, we only use it to process your activity on our site. Foreveruniquehome.com only shares the minimum amount of personal information we need to be able to provide you with services.

Your online account allows you to change your account details. After logging in, you can make changes to your account. Including your name, email, and password. As well as adding, changing, or deleting saved addresses, you can go into 'MY ADDRESS BOOK'

We are unable to process orders over the phone. Please use a laptop/desktop that supports Google Chrome if you find it difficult to order from our website. Please clear cookies/cache if the problem persists.

Please click the little person icon on the top right corner of our Home Page to log in. Our website also has an information section at the footer where you can access your account. Forgotten Password: Please check your spam folder if you don't see a new password in your inbox after a few minutes if you have forgotten your password. Once you've logged in, you'll be able to: Get information about previous orders and track your order. As well as the delivery address, track codes, and estimated dispatch date, you'll be able to see the designated courier. Change your password. Change your account name and email address. You can add, change, or delete saved addresses. You can view and delete saved cards. You can change your preferences for receiving communication from us or unsubscribe entirely.

The following cards are accepted: Visa Credit, Visa Debit, MasterCard, and American Express. You must ensure that your card details are correct and that your billing address is in the UK. Alternatively, you may want to contact your bank if you are still having problems.